Promote Communication in Health, Social Care or Children’s and Young People’s setting. Understand why effective communication is important in the work setting. 1. 1 Identify the different reasons people communicate. People communicate to: * Share information such as ideas and thoughts * Build and maintain relationships * Express one another’s needs and feeling * Give and receive information 1 We communicate to understand and to be understood. These are important in childcare to keep the children safe and the parents well informed, communication in the setting is key. 2 1. Explain how communication affects relationships in the work setting. * In every setting communication relationships are very important to create a safe, secure and caring place for children/staff/parents/visitors to communicate when they learn. * It also helps us to plan and meet the needs of the children in our care. * Good communication with parents/colleagues/children/other professionals is essential to build up good relationships. * If there is not any relationship between parents and practitioners then you will not get the two way communication that is needed to support the children in your care.
Be able to meet the communication and language needs, wishes and preferences of individuals 1. 1 Describe the factors to consider when promoting effective communication. * The right place (environment) to communicate with parents/carers/outside agencies. It could be too noisy, what you are discussing could be private so is there a place that you could take the parents/professionals to talk to in private. This means that you can concentrate on giving the right information and making sure what is said is understood and a two way conversation can flow * Always allow enough space between you and the person/child you are talking to.
If it’s a parent/carer have a little distance between you but not too much, if it’s a toddler than they like you to be close when communicating with them, so observe the other persons/child’s body language so you know how much distance you think you will need. * Good listening skills are important for communication this enables you to give your full and undivided attention to one person. You should also beware of what else is happening around you e. g. ow they communication, observe body language, gesture and signals * All adults/children need time to process any information that is given to them, so do not jump straight in after asking a question, pause for a while to see if they communicate back. They need time to think of the question and how they are going to answer it, especially when communicating with the children. Adults might need more time when given complex or unexpected information. Be able to overcome barriers to communication 3. 2 Explain how people from different backgrounds may use and/or different interpret communication methods in different ways.
The kind of person you are or the kind of family you come from can also influence the way in which you communicate. * A child, brought up in a noisy, busy background will probably have the confidence to talk to new people or try new ways of communicating, as will people who are confident. * Quieter people and those lacking confidence may appear more withdrawn or reluctant to attempt new ways of communicating * Praise or criticism can have a strong influence as it can tell a person “I am good at this so I’ll use it,” or “I’m bad at this I don’t want to try that again. The way in which you communicate will be influenced by your experiences. Knowledge and understanding brings confidence and ability and it is these that will form the basis of our adopted style of communication 3. 3 Identify barriers to effective communication * Visual sight- A parent/child that has no visual sight or poor vision or sight in one eye * Hearing Impairment- A child/parent that has a hearing impairment in one or both ears Disability/learning difficulties- A child/parent that might have a condition called Autism that might stop them from communicating effectively and might need visual aids to help them communicate * 0ther languages (cultural backgrounds or English as an additional language)- you may need an interpreter or find other means of communicating with parents/children that do not speak English 1. 1 Explain how to access extra support or services to enable individuals to communicate effectively. Extra support could be accessed from: * NHS * CAB (Citizens Advice Bureau)
Each local government body should provide Language Support Services, which will include British Sign Language interpreters, deaf blind interpreters, lip speakers/readers, and note takers. These services can be used by educational and health services through a booking system. * Each local authority educational department also has access to a team of support specialists including speech and language therapists. * Support can also be found on the internet through various specialist websites, including The British Deaf Society and The National Blind Children’s Society Be able to apply principles and practices relating to confidentiality. . 1 Explain the meaning of the term confidentiality. * To be able to respect others privacy and handle information appropriately * Dealing with information safely, professionally and meet legal requirements. 4. 3 Describe the potential tension between maintaining an individual’s confidentiality and disclosing concerns * A child may confide in you about something which you cannot keep secret, such as abuse they may be suffering, but as this is a matter which needs to be dealt with in a professionally manner you cannot promise the child you will keep it to you self, this can cause the child to feel alone and not able to trust anyone.